How do I update my shipping address if my survey is locked?
Please email us asap at [email protected] and we can update your shipping address up until shipping begins. The sooner you notify us of an address change the better.
Last updated: May 07, 2023 14:21
I need help with my survey or order.
Please email us at [email protected] so we can answer all your questions.
Last updated: May 07, 2023 14:21
Current Estimated Shipping Date: September 2023
Last Updated At: 05/07/23What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Early Bird Pledge Levels
Early Bird pledge levels are only available for the first 48 hours of the campaign! Early bird discounted prices only apply to the pledge level, these discounts do not extend to add-on items. Add-on items will be at full price regardless of your pledge tier.
Manufacturing
I'll be using trusted manufacturers that i've worked with before, but occasionally things happen and there are minor delays in manufacturing.
I will always be upfront with backers along the way. I will disclose any setbacks, delays, and any other pertinent updates.
It's important to understand that this is a crowdfunded campaign. Crowdfunded campaigns are often subject to delays due to unforeseen circumstances. Please also understand that money pledged to a crowdfunded campaign is a donation or investment. This is not an online store and you will not immediately receive your rewards after pledging.
Please note that minor changes may occur in production, and that the images presented here are my mock up designs. There is a possibility of slight changes in color and size in the physical item.
Pin Grades
The Snarky Company offers two grades of pins, First Grade, and B Grade. First Grade pins are the only pins offered in crowdfunded campaigns. Our pins are handmade and may have minor cosmetic imperfections.
Examples of First Grade imperfections are as follows, but not limited to:
- Small buff marks, scuffs, or scratches on metal/enamel
- Small specks, pores, or bubbles anywhere on the pin
- Slightly low or uneven fills
- Slightly misaligned screenprinted details (for pins with screenprinting)
- Slight variations in the distribution of glitter
- Slight defects in text (this is usually only in pins with small text)
We want to make you aware that these First Grade pins may have small imperfections, but 99% of the time, these imperfections are non-existent or not noticeable.
An important note about color and size.
It is crucial to understand that while we have made pins before, the pins in this Kickstarter have not yet been manufactured. The designs you see on this page are mockups, which means the final product may vary in color and size. From our experience, the majority of our pins turn out looking like the mockup design.
Different computers, phones, and other devices have different screen settings which means coloration may vary between screens. We use a Pantone Solid Coated book to choose the colors for our designs. The manufacturers use those Pantone numbers to know which colors to mix and apply where, however, looking at a Pantone swatch on paper, is different than looking at a Pantone color in enamel.
Each mockup has a rough estimate of what the size will be. Our sizes are either specifying the general height or width of the pin. The actual size of the physical product may vary.
Glitters, translucent enamel, sand blasted enamel, pearl enamel, and metal plating colors may vary on the physical product.
Refunds or Exchanges
After the campaign has ended, you will have ample time to make your design selections in your BackerKit survey. You will be notified before surveys are locked down and any add-ons are charged. Once your order is locked down, we have a no refunds or exchanges policy. The only time we will issue a refund or replacement, is in extenuating circumstances, or if your pin arrives damaged (please read the section on pin grades to determine if your pin is damaged). If you believe your pin was damaged in transit, please reach out to us asap and attach photos of the damaged pin. We do not replace damaged or lost pins after 7 days have passed since your parcel was delivered.
Forfeiture of Rewards
Once project shipping is completed backers will be notified via a campaign update. This campaign update with have a final survey completion date. If your survey is not completed, and your shipping costs not paid by the completion date, you will forfeit your pledge payment and rewards. We will not fulfill forfeited rewards and pledge levels after the completion date.
Rubber Backs vs. Locking Backs
Each pin from our campaign will come with rubber backs, but we highly recommend purchasing locking backs. If you choose to adhere your pin to a jacket, bag, or other item, with a rubber back, and it falls off, we will not replace the missing pin. We do offer locking backs through our add-ons section in your survey.
Shipping Policies
IMPORTANT INFO - Shipping costs will be charged to you AFTER the campaign and SEPARATELY through your BackerKit survey.
Below is a graphic with the shipping rates for different regions. These flat rates apply only to your pledge level, and are subject to changes depending upon shipping rates when the campaign ends. If there is a shipping increase it will only be between $1-$2.
Add On Item Shipping Fees - You will have the opportunity to add on extra items in your post campaign survey. Add on items may come with additional shipping costs depending on the final weight of your order.
All orders are shipped through USPS and come with tracking. International backers are responsible for their own countries VAT or import taxes/fees.
When shipping internationally we will make every effort to properly fill out customs forms. We will abide by your countries customs and shipping laws, which means we will denote the package value as the cost of your order, and mark this as merchandise. Please do not ask us to change the value of your package, or mark it as a gift. We are not responsible if your country holds your package and requires extra payment to release it.
Please note that we expect shipping to begin in September but this does not mean you will receive your package immediately after shipping begins. Depending upon the total amount of backers, shipping carriers, and available staff, the fulfillment period can last anywhere from one month to nine months (it averages between 1-3 months). We make every attempt to ship out your packages asap. There is also the possibility that shipping could begin before September.
Lost or never received packages
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package.